Services

Connected Strategy

Connected strategy leverages various technologies and platforms to create a seamless and integrated experience for customers, employees, and partners. Connecting different systems, data, and processes across the organization to improve efficiency, customer satisfaction, and overall performance.

Key aspect of a connected strategy is the use of CRM (customer relationship management) systems to bring together customer data from different touchpoints such as social media, email, and phone interactions. This allows organizations to gain a more complete understanding of their customers, which in turn can be used to improve customer service, personalize marketing efforts and increase sales.

We at bridgITal bring this mindset and approach to help our customers to build overall strategy that includes the use of various technologies such as cloud computing, artificial intelligence, big data, and the internet of things (IoT) to create a more connected ecosystem. This allows organizations to gather insights from various sources to gain a more holistic view of the business.

Digital Transformation

Digital transformation at the heart is reimagining the existing business. Transformation involves bringing together latest technologies - cloud technologies, data and analytics, automation and artificial intelligence - seamlessly to maximize the customer X factor.

We help customers to realize the transformation journey by bringing our technology expertize. We help our customers by assessing digital maturity across different functions and jumpstart the transformation journey with result oriented partnership.

Data and Analytics

Essence of Data and Analytics is to transform the information available from simple data to actionable Insight. In the market flooded with data and analytics products it becomes extremely important to choose the right solution for the business in perspective.

We help customers to intelligently chose purpose driven solution to maximize ROI . We partner with companies to assess / identify and transform the current data landscape to scalable Analytics arena which growing business can leverage to maximize the benefit.

Define the business objectives: The first step is to identify the specific business objectives that the organization hopes to achieve through data and analytics. This could include things like increasing revenue, improving customer retention, or reducing operational costs.

Assess the current state: Conduct a thorough assessment of the organization's current data and analytics capabilities, including data sources, infrastructure, and personnel. Identify any gaps or limitations that will need to be addressed in order to achieve the business objectives.

Develop a data governance framework: Establish a clear data governance framework that outlines roles and responsibilities, data quality standards, and data security and privacy policies. This framework will ensure that data is managed and used in a consistent and ethical manner. Identify key data sources: Identify the key data sources that will be required to support the business objectives. This might include internal data sources like transactional systems or customer relationship management systems, as well as external data sources like social media, market research, or industry benchmarks.

Develop a data architecture: Design a data architecture that will support the organization's data and analytics needs. This should include a logical data model, data warehousing, and data integration strategies. Implement advanced analytics: Implement advanced analytics techniques such as machine learning, artificial intelligence, and predictive modeling to gain insights from the data.

Communicate and share insights: Ensure that the insights generated from the data are effectively communicated and shared across the organization, to the relevant stakeholders. Provide training and support to those who will use the insights to make decisions.

Continuously monitor and improve: Continuously monitor and evaluate the effectiveness of the data and analytics strategy, and make adjustments as needed to meet the evolving needs of the organization. It is important to have the right leadership, culture and support within the organization to successfully implement a data and analytics strategy. It is also important to ensure that the strategy aligns with the overall goals and objectives of the organization and that it is flexible enough to adapt to changes in the business environment.

On demand Project and Program Management

On-demand project management refers to the practice of using a flexible and responsive approach to managing projects, where resources are acquired and deployed as needed to meet the specific needs of a project. This approach allows organizations to quickly respond to changes in project scope, timelines, or budget, and to adapt to new opportunities or challenges as they arise.

This approach is often used in fast-paced, high-change environments, where organizations need to be able to respond quickly to changes in market conditions or customer needs. It can also be beneficial for organizations with limited resources, as it allows them to bring in specialized expertise or resources on a project-by-project basis.

We help customers with

• Agile methodologies, which prioritize flexibility and adaptability over strict planning and control.
• Virtual teams, where team members are located in different locations and communicate and collaborate remotely.
• Cloud-based project management tools, which allow team members to access project information and collaborate in real-time from anywhere.
• Assess and recommend suitable project management tools depending on the company need and size.

This approach is often used in fast-paced, high-change environments, where organizations need to be able to respond quickly to changes in market conditions or customer needs. It can also be beneficial for organizations with limited resources, as it allows them to bring in specialized expertise or resources on a project-by-project basis.

Next Gen Contact Center Solutions

Contact centers have evolved from a simple hotline number for a customer to reach when they have problems service to a touchpoint where a customer experience with the organization can be transformed in to a loyal partner in growth.

Contact centers are still a preferred way for customers to address their concern with a human touch . We at bridgITal bring decades of contact center experience to make the companies right choice to maximize the value delivered to customers. We help companies to design an optimal contact center with right product which addresses the futuristic need of our customers to bring 360 degree value.

Next-generation contact center solutions refer to advanced technologies and platforms that are designed to improve the customer experience, increase efficiency, and provide greater flexibility for contact center operations. Some key features of next-generation contact center solutions include:

• Cloud-based: Many next-generation contact center solutions are cloud-based, which allows for easy scalability and reduces the need for on-premises infrastructure.
• Omnichannel: These solutions provide a seamless customer experience across multiple channels, such as voice, email, chat, and social media.
• Artificial Intelligence and Natural Language Processing (NLP): These technologies can be integrated into contact center solutions to provide personalized and automated customer service, such as chatbots, virtual assistants, and intelligent routing.
• Real-time Analytics and Reporting: Advanced analytics and reporting capabilities provide real-time insights into customer interactions, which can be used to improve the overall customer experience and optimize agent performance.
• Workforce Management: Advanced workforce management tools allow managers to schedule, monitor, and evaluate the performance of their agents, providing real-time insights and the ability to optimize staffing levels.
• Self-service: self-service capabilities such as IVR, chatbots, and knowledge bases allow customers to quickly and easily find the information they need without having to speak to a live agent
• Remote Agent: Next generation contact center solutions allow for remote agents, which can help to reduce costs, improve agent satisfaction, and allow for a more flexible workforce

These solutions often integrate seamlessly with other systems such as CRM, and can be accessed from anywhere, from any device. These solutions are designed to provide a more efficient, customer-centric, and effective way of managing customer interactions, ultimately helping to improve customer satisfaction and boost revenue.

Agile implementation

Agile implementation refers to the process of introducing and implementing agile methodologies within an organization. Agile is a flexible and iterative approach to project management that prioritizes customer satisfaction, teamwork, and rapid delivery.

The implementation of agile methodologies typically involves the following steps:

• Assessing the organization's current processes and identifying areas for improvement.
• Training and educating employees on the principles and practices of agile methodologies.
• Identifying and assembling a dedicated team of individuals who will lead the implementation process.
• Defining the new processes and procedures that will be used to support the agile approach.
• Establishing a governance structure, such as a steering committee, to provide oversight and guidance for the implementation.
• Piloting the new processes and procedures with a small team or project to identify any issues or areas for improvement.
• Rolling out the new processes and procedures organization-wide.
• Continuously monitoring and assessing the effectiveness of the implementation, making adjustments as needed.

It's important to note that Agile implementation is not a one-time event, but rather a continuous process of improvement that requires active participation and engagement from all members of the organization. Agile methodologies like Scrum, Kanban, and Lean are widely adopted and have a lot of resources available to aid in the implementation.

Digital staffing

We help our clients with the ability to access a wider pool of talent. With the rise of remote work and the gig economy, select the right candidate with required skills has never been more challenging . We help our customers to match their staffing needs with our expertize . This not only increases the chances of finding the right employee, but also allows businesses to tap into diverse perspectives and skillsets.